Important Information
Policies
To help make your stay at Serenity Hill Oasis in Kandy as comfortable and enjoyable as possible, please take a moment to review the hotel policies below. These guidelines cover important details such as check-in and check-out times, guests, children, pets, and payments, so you know what to expect throughout your stay.
Defined arrival hours and a pet-friendly rule keep the house policies straightforward, though bedding requests deserve a closer look.
Serenity Hill Oasis Kandy policies allow check-in from 1:00 PM until 10:00 PM and check-out from 7:00 AM until 10:00 AM. There is no minimum age requirement for check-in, and children of all ages are welcome. Pets are permitted on request without an additional pet charge. The property accepts major payment cards as well as cash. Published information about cribs or extra beds is inconsistent within the current listing, so bedding additions for a particular room should be confirmed before arrival rather than assumed. Cancellation and prepayment conditions differ according to accommodation and rate type. Those terms should be reviewed alongside the selected amenities and occupancy arrangement when completing a reservation.
- Check-In and Check-Out
Check-in is available from 1:00 PM until 10:00 PM. Check-out runs from 7:00 AM until 10:00 AM.
- Children and Age Requirements
Children of all ages are welcome at Serenity Hill Oasis. The current property rules state that there is no age requirement for check-in.
- Cribs and Extra Beds
The current published information contains conflicting wording regarding the availability of cribs and extra beds. Guests requiring additional bedding should therefore confirm availability for the exact room and travel dates before booking.
- Pet Policy
Pets are allowed on request. The current property rules state that no additional pet charge applies.
- Payment Methods
The property accepts American Express, Visa, Mastercard, UnionPay credit cards, and cash according to the current listing.
- Cancellation and Prepayment
Cancellation and prepayment conditions vary according to accommodation type and selected rate. The terms attached to the exact reservation should be reviewed before confirmation.